Shipping Policy
All orders are processed within 3 to 10 business days depending on the availability of the product. Delivery will be executed after receiving your order confirmation email. Shipping charges will be calculated and informed you before dispatch.
Local Delivery
Free local delivery available only for online orders (above Rs.50000) around 50km from 629165. We will contact you via phone call with the phone number you provided at shipping address. For orders below Rs.45000, we charge a minimum for local delivery. Deliveries are made from 9am to 6pm on working days.
In-store pickup
You can skip the shipping fees with free local pickup at Store. Your order will be prepared and ready for pick up accordingly after your order confirmation email. We will send you an email when your order is ready along with instructions. Our in-store pickup hours from 9am to 6pm on working days.
International Shipping
We offer international shipping to few countries. Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. JOSECO not responsible for these charges if they are applied.
How do I check the status of my order?
When your order has been shipped, you will receive an email notification from us, which will include a tracking number you can use to check its status. Please allow us 48 hours to generate the tracking information.
If you haven’t received your order within 7 days of receiving your shipping confirmation email, please contact us at cs@joseco.in with your name and order number, and we will look into it for you.
Refunds, returns, and exchanges
We accept returns upto 3 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount after deduct shipping costs for the return. In the event that your order arrives damaged in any way, please email us as soon as possible at cs@joseco.in with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards satisfactory solution.
If you have any further questions, please don't hesitate to contact us at cs@joseco.in
